UCCE Finesse Server Patching
Scheduled Maintenance Report for SJSU System
The scheduled maintenance has been completed.
Posted 11 months ago. Aug 08, 2018 - 01:15 PDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 11 months ago. Aug 07, 2018 - 23:15 PDT
UCCE Finesse Server maintenance - application of patch 10.5(1)ES10

We have been experiencing on on-going issue with our Finesse server which periodically, and unexpectedly, creates an condition that prevents call center agents from logging into the Finesse desktop UI.  The Symptoms of the issue match with BUG CSCur35372 >> UCCE Standalone Finesse Tomcat crashed with OOM.  The Cisco TAC engineer has suggested we apply the ES10 patch to Finesse during non-business hours.
Posted 11 months ago. Aug 07, 2018 - 13:27 PDT
This scheduled maintenance affected: Finesse (Call Center).