SAMI Application Portal service partial outage

Incident Report for SJSU System Status

Postmortem

A manually edited CR/LF entry in the orientationPaid field for several students broke the ETL SQL SELECT query looking for orientationPaid>0

Posted Jun 04, 2018 - 13:27 PDT

Resolved

We have corrected data entry errors in one of the supporting data tables.

Posted Jun 04, 2018 - 10:34 PDT

Investigating

We have received reports that the Term dropdown list in the Application Portal service does not contain any options.

Posted Jun 04, 2018 - 10:12 PDT

This incident affected: SJSU IT-Enterprise Solution (SAMI Gateway Services).