OnBase database unavailable

Incident Report for SJSU System Status

Resolved

Incident has not recurred. DBAs are performing root cause analysis.

OnBase has been functional for 24 hours without further interruption.

Posted Jan 05, 2021 - 14:02 PST

Update

The problem has gone away. IT is working to identify the cause of the problem.

Posted Jan 04, 2021 - 12:18 PST

Investigating

OnBase is currently inaccessible. Appears to be an issue connecting to the database. We are investigating

Posted Jan 04, 2021 - 11:51 PST

This incident affected: Applications (OnBase (Electronic Documents, Forms & Workflow Service)).