All Systems Operational

About This Site

The SJSU system status page provides the campus community with information about the availability of our IT services and systems. If you have questions or suggestions, please contact the Information Support Services (ISS) Help Desk at info-support@sjsu.edu. You can also connect with us at 408-924-1530 from 7:30 am to 4:30 pm, Monday through Friday. The SJSU system status page is driven by StatusPage.io an interim solution as we identify a long term solution.

Voice and Video Communication Systems?
Campus Emergency Communication?
Campus Wireless?
SJSUOne (Identity Mgt and Authorization)?
Campus Network?
SJSU Google Apps?
MySJSU?
SJSU WebEx
Canvas Learning Mgt System
Library Administrative System
CashNet (Student Account Home)?
Financial Transaction Services (FTS)
Common Financial System (CFS)?
Virtual Desktop Infrastructure (VDI)
SJSU VideoShare
iSupport Help Desk Ticketing System
OU Campus (Website Content Mgt System)
SJSU Search Engine
Cognos?
Finance Legacy?
Student Admin Data Warehouse (SADW)?
Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
CFS Production (FCFSPRD) and CFS Data Warehouse application and database services will be unavailable, including process schedulers and integration broker on Wed Aug 20 from 6:00 pm - 10:00 PM, when CMS Technical Services will be performing a critical CFS production update.
Posted on Aug 6, 14:51 PDT
Past Incidents
Aug 20, 2014

No incidents reported today.

Aug 19, 2014
Completed - We have tested all of the links throughout Clark and every switch stack is back up. Unfortunately, nothing immediately presented itself as the likely problem.
Aug 19, 22:52 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 22:00 PDT
Scheduled - We will be troubleshooting some issues in Clark Hall. During this time, users may experience outages lasting 10 minutes. We apologize for any inconvenience.
Aug 19, 17:43 PDT
Aug 18, 2014
Completed - The scheduled maintenance has been completed.
Aug 18, 15:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 10:00 PDT
Scheduled - The "Pay Now" and "Payment Plans and Account Services" buttons will be unavailable from 10:00AM to approximately 3:00PM on Monday, August 18 to allow for enrollment cancellation for those students enrolled in Fall 2014 classes who failed to pay by the August 16 payment deadline. Please contact the Bursar's Office at bursar@sjsu.edu should you have any questions.
Aug 6, 09:46 PDT
Resolved - No further issues observed on the campus wired network. Incident resolved.
Aug 18, 10:17 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 13, 15:43 PDT
Update - Campus wired network is up. Student Services Center is still running a bit slow.
Aug 13, 15:42 PDT
Update - Student Services Center is not available.
Aug 13, 14:28 PDT
Update - Student Services Center and AS House are now available.
Aug 13, 11:23 PDT
Identified - McQuarrie Hall is now online. We are working to resolve the issue at the remaining locations.
Aug 13, 10:51 PDT
Update - McQuarrie Hall is unavailable. WiFi is available through out campus.
Aug 13, 09:44 PDT
Update - The Student Union is unable to connect at this time.
Aug 13, 09:13 PDT
Investigating - We are currently experiencing networking issues. The following locations do not have connectivity: AS House, Admin building, South Campus, Student Services Center, 210 N. 4th st (Research Foundation and MTI).
Aug 13, 08:56 PDT
Aug 17, 2014

No incidents reported.

Aug 16, 2014
Completed - The scheduled maintenance has been completed.
Aug 16, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 17:00 PDT
Scheduled - TFD&O will be turning off power to the second floor of Clark. As a result, there will be no connectivity or phone service available to the second floor. It will start at 5:00 PM and go to Midnight
Aug 14, 14:43 PDT
Aug 15, 2014
Completed - The scheduled maintenance has been completed.
Aug 15, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 09:00 PDT
Scheduled - Change the old legacy phones to the Cisco VoIP phones in the Health Science department of MacQuarrie. During this upgrade, phone service will be intermittent.
Aug 14, 14:46 PDT
Aug 14, 2014
Completed - The scheduled maintenance has been completed.
Aug 14, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 17:00 PDT
Scheduled - During this testing there will be two separate 3 minute outages
Aug 14, 14:49 PDT
Resolved - This incident has been resolved.
Aug 14, 14:39 PDT
Monitoring - Issue has been resolved, we are monitoring at this time.
Aug 14, 07:48 PDT
Identified - The use of on-campus telepresence devices to initiate to or receive calls from external off-campus parties is currently not available. We apologize for any inconvenience this service outage may be causing.
Aug 12, 20:45 PDT
Resolved - This incident has been resolved.
Aug 14, 07:47 PDT
Identified - Campus VPN service is currently not available from the campus Wi-Fi networks. VPN service (aka access.sjsu.edu) is available to campus wired network and Internet users. Technical staff are working to resolve the issue.
Aug 12, 21:00 PDT
Aug 12, 2014
Completed - The scheduled maintenance has been completed.
Aug 12, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 17:00 PDT
Scheduled - ITS will be performing network validation on August 12 from 5:00 pm to 9:00 pm. During this time, you may experience intermittent connectivity. We apologize in advance for any disruption and inconvenience.
Aug 11, 16:02 PDT
Completed - The scheduled maintenance has been completed.
Aug 12, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 20:00 PDT
Scheduled - MySJSU will be unavailable from 8:00 pm to midnight for regular weekly maintenance. We apologize for any inconvenience
Aug 7, 14:19 PDT
Completed - The scheduled maintenance has been completed.
Aug 12, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 20:01 PDT
Scheduled - During the migration, there may be services interruptions lasting from 5 - 15 minutes. Users attempting to connect to applications through single sign-on during the service interruption are asked to try again in 15 minutes.
Aug 11, 16:07 PDT
Aug 11, 2014
Resolved - This incident has been resolved.
Aug 11, 19:57 PDT
Update - Access to and from the Library has been restored. We are continuing to work on the College of IES.
Aug 11, 10:34 PDT
Identified - We are working to resolve some networking issues on campus. Currently, the College of IES is able to access the network. Additionally, the Library is unable to access resources on campus and campus users are unable to access Library resource. The Library DOES have Internet access.
Aug 11, 09:01 PDT
Resolved - This incident has been resolved.
Aug 11, 15:58 PDT
Identified - The use of on-campus telepresence devices to initiate to or receive calls from external off-campus parties is currently not available. Vendor support has been notified and the problem should be resolved shortly. We apologize for any inconvenience this service outage may be causing.
Aug 10, 23:30 PDT
Completed - The scheduled maintenance has been completed. All services are available.
Aug 11, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 10:00 PDT
Update - For this Sunday August 10th Maintenance, our plan is as follows:

From 6PM to 8PM - there will be an Internet outage impacting all Internet traffic to/from Campus. MLK Library Internet will be unaffected.
From 8PM to 10PM there maybe additional quick outages as we perform fail testing.
Aug 10, 01:15 PDT
Scheduled - During the migration, there will be significant services interruptions across campus on an intermittent basis.
Aug 7, 14:22 PDT
Aug 9, 2014

No incidents reported.

Aug 8, 2014
Completed - The scheduled maintenance has been completed.
Aug 8, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 18:00 PDT
Scheduled - During this reconfiguration, campus housing will be without connectivity an hour
Aug 8, 15:31 PDT
Aug 7, 2014

No incidents reported.

Aug 6, 2014

No incidents reported.