All Systems Operational

About This Site

The SJSU system status page provides the campus community with information about the availability of our IT services and systems. If you have questions or suggestions, please contact the Information Support Services (ISS) Help Desk at info-support@sjsu.edu. You can also connect with us at 408-924-1530 from 7:30 am to 4:30 pm, Monday through Friday. The SJSU system status page is driven by StatusPage.io an interim solution as we identify a long term solution.

Voice and Video Communication Systems?
Campus Emergency Communication?
Campus Wireless?
SJSUOne (Identity Mgt and Authorization)?
Campus Network?
SJSU Google Apps?
MySJSU?
SJSU WebEx
Canvas Learning Mgt System
Library Administrative System
CashNet (Student Account Home)?
Financial Transaction Services (FTS)
Common Financial System (CFS)?
Virtual Desktop Infrastructure (VDI)
SJSU VideoShare
iSupport Help Desk Ticketing System
OU Campus (Website Content Mgt System)
SJSU Search Engine
Cognos?
Finance Legacy?
Student Admin Data Warehouse (SADW)?
Scheduled Maintenance
MySJSU Weekly Maintenance Mar 10, 20:00 - Mar 11, 00:00 PST
MySJSU will be unavailable from 7 pm to midnight for regular weekly maintenance. We apologize for any inconvenience.
Posted on Mar 4, 10:09 PST
Peoplesoft FDS scheduled maintenance Mar 15, 18:00 - Mar 16, 00:00 PST
Production CFS database and application services will be unavailable during the maintenance window.
Posted on Feb 28, 14:37 PST
Past Incidents
Mar 7, 2014
5th Floor Clark Hall Network Upgrade
Completed - The scheduled maintenance has been completed. All services are now available.
Mar 7, 07:59 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 06:30 PST
Update - During the outage, the following resources will be unavailable: All network drives (file shares) including Athletics, Bursar’s Office, FD&O, Finance, IT Services (Clark Hall Employees), HR, Mosaic, Student Involvement, VP’s Office, IS-Server (MRE), Legacy Finance (Cognos), Peoplesoft Job Application Downloads (JOD), PIMS, Printing, TMA, and Trackpad.
Mar 4, 08:48 PST
Scheduled - Clark Hall 5th Floor building switches maintenance is underway. Network, WiFi and UC (Cisco) Phones services will be unavailable from 6:30 AM through 8:00 AM
Feb 28, 10:13 PST
Mar 6, 2014
iSupport is currently down.
Resolved - iSupport services are currently.
Mar 6, 18:17 PST
Investigating - iSupport is currently unavailable.
Mar 6, 15:44 PST
Voice Mail is currently unavailable
Resolved - Voice mail services have been restored.
Mar 6, 18:02 PST
Investigating - Voice mail for Cisco Phones is currently unavailable.
Mar 6, 16:14 PST
Firewall Maintenance
Completed - This change has been cancelled.
Mar 6, 16:36 PST
Scheduled - The firewall will be updated Friday morning. Users will experience a 5 minute outage during this time.
Mar 4, 16:17 PST
Partial Phone outage at South Campus
Resolved - This incident has been resolved.
Mar 6, 10:36 PST
Investigating - We are experiencing an intermittent outage with phones on the South Campus
Mar 6, 09:19 PST
Mar 5, 2014

No incidents reported.

Mar 4, 2014
SJSU Video Share Maintenance
Completed - The scheduled maintenance has been completed.
Mar 4, 19:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 18:00 PST
Scheduled - The SJSU Video Share will not be available during the maintenance period.
Mar 4, 16:12 PST
FTS is currently unavailable.
Resolved - This incident has been resolved.
Mar 4, 10:05 PST
Update - We are continuing to investigate the issue. The next update will occur at 10:30 AM.
Mar 4, 09:52 PST
Investigating - We are investigating the issue. Please check back for an update at 9:30 AM.
Mar 4, 08:54 PST
MySJSU Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Mar 4, 08:55 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 19:00 PST
Scheduled - MySJSU will be unavailable from 7 pm to midnight for regular weekly maintenance. We apologize for any inconvenience.
Feb 25, 15:44 PST
Mar 2, 2014
Network upgrade to Delta
Completed - Scheduled maintenance was successfully completed. All services are now operational.
Mar 2, 08:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 20:00 PST
Scheduled - A network upgrade is scheduled for Delta on Saturday, March 1 at 8:00 PM to Sunday, March 2 at noon. The following applications will be unavailable during this time: iSupport, Video Share, FTS, StarRez, and AdAstra. Jabber will be available from on campus only.
Feb 25, 15:54 PST
Feb 28, 2014
4th Floor Clark Hall Network Upgrade
Completed - The scheduled maintenance has been completed.
Feb 28, 12:31 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 08:30 PST
Scheduled - Clark Hall 4th Floor building switches maintenance is underway. Network, WiFi and UC (Cisco) Services will be unavailable from 8:30 AM through 12:30 PM
Feb 21, 11:42 PST
Feb 27, 2014

No incidents reported.

Feb 26, 2014

No incidents reported.

Feb 25, 2014
My SJSU Messaging is currently unavailable
Resolved - This incident has been resolved.
Feb 25, 11:47 PST
Update - MySJSU messaging is still unavailable. We will update system status tomorrow at noon. Thank you for your patience while we resolve the issue.
Feb 24, 17:06 PST
Identified - MySJSU messaging system is currently unavailable. Messages have not been lost, but they are not viewable. Please re-check access at 4:00 PM.
Feb 24, 13:00 PST
Feb 24, 2014
SJSU VideoShare Upgrade
Completed - The scheduled maintenance has been completed.
Feb 24, 18:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 18:00 PST
Scheduled - Login to SJSU VideoShare will not be available during the upgrade. Users already logged in will not be impacted.
Feb 24, 14:00 PST
CashNet Payment Service is not available
Resolved - CashNet Payment Service is now available.
Feb 24, 08:55 PST
Monitoring - Changes required to enable the CashNet payment system to interface to MySJSU PeopleSoft will be completed on Monday, 2/24. Student account payments are not available pending this update.
Feb 23, 19:07 PST
Feb 23, 2014
Delta College Data Center Maintenance Extended to 2:00PM
Resolved - Maintenance at our Delta College Data Center has been completed and all FTS, iSupport, and SJSU VideoShare services have been restored.
Feb 23, 13:59 PST
Monitoring - The updates to our Delta College Data Center have been completed and the services are currently being enabled. The estimated return to full service is targeted to be completed before 2:00PM. We apologize for any impact due to the extension of the maintenance window.
Feb 23, 12:00 PST
Feb 22, 2014

No incidents reported.

Feb 21, 2014

No incidents reported.

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