CFS Data Warehouse Partial Outage
Update - The problem with the Actuals Transactions module has been identified, but technicians are still working to implement a solution. We will continue to monitor the status and post updates for you as information becomes available.
Dec 09 - 14:47 PST
Monitoring - 12/5/2013 The CFS Warehouse issue of Actuals Transactions not functioning since 12/4/2013 is still being monitored. We will update the status as changes occur. This issue is not related to the CFS issue reported this morning.
Dec 05 - 10:47 PST
Investigating - The CFS Data Warehouse is currently functioning with the exception of Actuals Transactions. Technicians are aware of the issue and are working to resolve it. We will update this message once it has been resolved and apologize for any inconvenience. If you have any questions, please contact Information Support Services at info-support@sjsu.edu.
Dec 04 - 09:17 PST

About This Site

The SJSU system status page provides the campus community with information about the availability of our IT services and systems. If you have questions or suggestions, please contact the Information Support Services (ISS) Help Desk at info-support@sjsu.edu. You can also connect with us at 408-924-1530 from 7:30 am to 4:30 pm, Monday through Friday. The SJSU system status page is driven by StatusPage.io an interim solution as we identify a long term solution.

Voice and Video Communication Systems?
Campus Wireless?
Campus Network?
Campus Emergency Communication?
SJSUOne (Identity Mgt and Authorization)?
SJSU Google Apps?
SJSU WebEx
MySJSU?
Canvas Learning Mgt System
Library Administrative System
SJSU VideoShare
Financial Transaction Services (FTS)
Common Financial System (CFS)?
Virtual Desktop Infrastructure (VDI)
iSupport Help Desk Ticketing System
OU Campus (Website Content Mgt System)
SJSU Search Engine
Cognos?
Finance Legacy?
CashNet (Student Account Home)?
Student Admin Data Warehouse (SADW)?
Common Financial System (CFS)
All Other Components
[Scheduled] Corp Yard A&B Buildings Network Switch Replacement
Dec 13, 2013 08:30 PST and should last about 4 hours.
Past Incidents
Dec 10, 2013

No incidents reported today.

Dec 8, 2013

No incidents reported.

Dec 7, 2013

No incidents reported.

Dec 6, 2013
Cisco Phone Installation at Washington Square, Friday 12/6/13, 8:30am to 3:30pm
Resolved - Cisco telephones installed successfully with worked completed app 1:00pm.
13:33 PST
Investigating - The UC group will be installing Cisco telephones at Washington Square on Friday, December 6th. Telephone and voice mail service for this building will be disrupted during this installation
06:57 PST
Google apps technical issues reported
Resolved - SJSU email and other Google apps are again available and functioning normally. The technical issue has been resolved, but our technicians will continue to monitor it.
12:07 PST
Monitoring - SJSU email and other Google apps are currently experiencing intermittent connectivity issues. Our technicians are aware of the problem and are working to resolve it.
10:54 PST
Identified - SJSU email and other Google apps are currently unavailable. Our technicians are aware of the problem and are working on a solution. Once service has been restored, we will update this message.
10:27 PST
Investigating - Some users have reported experiencing technical issues with our Google apps. Our technicians are investigating. We will update this message within 60 minutes.
10:16 PST
[Scheduled] Cisco 7009 decommissioning
Completed - Decommissioning has concluded successfully.
08:31 PST
Scheduled - Both Cisco 7009s will be decommissioned, no impact is expected.
07:22 PST
Dec 5, 2013
Common Financial System (CFS) is now available
Resolved - The CFS database and application service issues are resolved.
14:34 PST
Update - The CFS database and application services are available. Intermittent login delays may be encountered. Support Services is continueing to work on this issue with all available resources.
The next status update will be sent at 3:00 PM, or earlier if resolved.
12:49 PST
Monitoring - The CMS Data Center is currently available. The support teams are currently monitoring the issue.
12:36 PST
Investigating - A problem in the CMS Data Center is impacting access to CFS. The support teams are working on the issue. Next update at 12:30 or if the issue is resolved sooner.
10:33 PST
Dec 3, 2013

No incidents reported.

Dec 2, 2013
[Scheduled] Weekly MySJSU Maintenance
Completed - MySJSU maintenance has been completed and the systems is now available.
Dec 02 - 22:24 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 02 - 20:01 PST
Scheduled - MySJSU will be unavailable from 8 pm to midnight for regular weekly maintenance. We apologize for any inconvenience.
Nov 25 - 18:06 PST
Dec 1, 2013

No incidents reported.

Nov 30, 2013

No incidents reported.

Nov 29, 2013

No incidents reported.

Nov 28, 2013

No incidents reported.

Nov 27, 2013
www.sjsu.edu and my.sjsu.edu not accessible from the internet
Resolved - This incident has been resolved.
13:25 PST
Monitoring - www.sjsu.edu and my.sjsu.edu are not accessible over the internet. We are monitoring
09:23 PST
Investigating - www.sjsu.edu and my.sjsu.edu not accessible from the internet. We are investigating the issue. The systems are up and running from Campus.
09:15 PST
Nov 26, 2013

No incidents reported.

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