Monitoring - We are currently monitoring WiFi for slowness and connectivity issues. If you experience any issues, please report it immediately to the IT Help Desk at extension 41530 or by email to ithelpdesk@sjsu.edu.
Sep 30, 08:36 PDT
Update - The issue with Blue light phones has been resolved. All emergency blue light phones are operational.
Sep 26, 07:09 PDT
Identified - The issue with the Bluelight phones has been identified and we are working to resolve it. In an emergency situation, please call the University Police Department at 408-924-2222
Sep 25, 15:45 PDT
Investigating - The exterior bluelight phones and the Clark Hall interior bluelight phones are unavailable. In an emergency situation, please call the University Police Department at 408-924-2222.
Sep 25, 09:40 PDT

About This Site

The SJSU system status page provides the campus community with information about the availability of our IT services and systems. If you have questions or suggestions, please contact the Information Support Services (ISS) Help Desk at info-support@sjsu.edu. You can also connect with us at 408-924-1530 from 7:30 am to 4:30 pm, Monday through Friday. The SJSU system status page is driven by StatusPage.io an interim solution as we identify a long term solution.

Voice and Video Communication Systems?
Campus Emergency Communication?
Campus Wireless?
SJSUOne (Identity Mgt and Authorization)?
Campus Network?
SJSU Google Apps?
MySJSU?
SJSU WebEx
Canvas Learning Mgt System
Library Administrative System
CashNet (Student Account Home)?
Financial Transaction Services (FTS)
Common Financial System (CFS)?
Virtual Desktop Infrastructure (VDI)
SJSU VideoShare
iSupport Help Desk Ticketing System
OU Campus (Website Content Mgt System)
SJSU Search Engine
Cognos?
Finance Legacy?
Student Admin Data Warehouse (SADW)?
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Sep 30, 2014
Completed - The scheduled maintenance has been completed.
Sep 30, 00:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 20:00 PDT
Scheduled - MySJSU will be unavailable from 8:00 pm to midnight for regular weekly maintenance. We apologize for any inconvenience
Sep 23, 14:47 PDT
Sep 29, 2014
Resolved - Issue Resolved
Sep 29, 07:54 PDT
Monitoring - The CVB issue Wi-Fi issue has been resolved we are continuing to monitor
Sep 28, 13:22 PDT
Investigating - We are currently investigating reports of residents in the Housing CVB building not able to get to the Internet from Wi-Fi.
Sep 28, 09:04 PDT
Sep 27, 2014

No incidents reported.

Sep 26, 2014
Completed - The scheduled maintenance has been completed.
Sep 26, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 08:30 PDT
Scheduled - We will be deploying 40 phones in Engineering 4th floor, 33 phones in Clark 4th floor for Humanities, and 9 phones in Clark 5th floor for Intl Student & Scholar Services. Service interruptions will be minimal.
Sep 23, 14:52 PDT
Sep 24, 2014

No incidents reported.

Sep 23, 2014

No incidents reported.

Sep 22, 2014

No incidents reported.

Sep 21, 2014

No incidents reported.

Sep 20, 2014

No incidents reported.

Sep 19, 2014
Completed - The scheduled maintenance has been completed.
Sep 19, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 09:00 PDT
Scheduled - We are deploying 130 Cisco phones to 210 N. 4th Street location. Deployment will start at 9:00 am on Friday morning 9/19/14 and should be completed by 1:00 pm the same day. This only impacts customer phones and not fax lines or classrooms.
Sep 16, 14:37 PDT
Sep 18, 2014

No incidents reported.

Sep 17, 2014
Resolved - This incident is resolved.
Sep 17, 11:01 PDT
Update - All systems are now functioning.
Sep 17, 09:56 PDT
Update - The UC dialing function, call forwarding, Is not working. We have resolved issues with the 6921 phones. We thank you for your patience while we work to resolve this issue.
Sep 17, 09:31 PDT
Investigating - Currently some UC dialing functions are not working including call forwarding and new calls from non-video phones (aka 6921 phone). We are investigating the issue.
Sep 17, 08:45 PDT
Sep 16, 2014

No incidents reported.