Intermittent access problems to SJSU_Guest WiFi
Monitoring - SJSU_guest WiFi is working and we are continuing to monitor. If you have issues connecting to SJSU_Guest Wifi please contact the helpdesk.
Jul 25, 14:28 PDT
Identified - We are receiving report of users unable to sign in to SJSU_Guest WiFi. We are researching the problem and will update the incident when the cause and resolution are determined.
Jul 23, 12:30 PDT

About This Site

The SJSU system status page provides the campus community with information about the availability of our IT services and systems. If you have questions or suggestions, please contact the Information Support Services (ISS) Help Desk at info-support@sjsu.edu. You can also connect with us at 408-924-1530 from 7:30 am to 4:30 pm, Monday through Friday. The SJSU system status page is driven by StatusPage.io an interim solution as we identify a long term solution.

Voice and Video Communication Systems?
Campus Emergency Communication?
Campus Wireless?
SJSUOne (Identity Mgt and Authorization)?
Campus Network?
SJSU Google Apps?
MySJSU?
SJSU WebEx
Canvas Learning Mgt System
Library Administrative System
CashNet (Student Account Home)?
Financial Transaction Services (FTS)
Common Financial System (CFS)?
Virtual Desktop Infrastructure (VDI)
SJSU VideoShare
iSupport Help Desk Ticketing System
OU Campus (Website Content Mgt System)
SJSU Search Engine
Cognos?
Finance Legacy?
Student Admin Data Warehouse (SADW)?
Scheduled Maintenance
UCATDB Production Database Migration Jul 30, 17:00-19:00 PDT
During this migration, password reset and announce will be unavailable.
Posted on Jul 29, 17:13 PDT
Database Migration Jul 31, 17:00-19:00 PDT
The IPM system will be unavailable during this time. We apologize for an inconvenience.
Posted on Jul 29, 14:40 PDT
UC Phone upgrades for Science Building Aug 1, 09:00-15:00 PDT
We will be changing out the old legacy phones and installing Cisco VoIP phones in the Science Building. During this time, phones may not be available for users residing in the Science building.
Posted on Jul 29, 14:33 PDT
MySJSU Weekly Maintenance Aug 4, 20:00 - Aug 5, 00:00 PDT
MySJSU will be unavailable from 8:00 pm to midnight for regular weekly maintenance. We apologize for any inconvenience
Posted on Jul 29, 14:26 PDT
Past Incidents
Jul 30, 2014

No incidents reported today.

Jul 29, 2014
Network Upgrade
Completed - The scheduled maintenance has been completed.
Jul 29, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 18:00 PDT
Scheduled - The network is being upgraded. Users in the following buildings may experience disruptions lasting 10 secs - 30 seconds. : DH, SCI, MH, ENG, BBC, SSC.
Jul 29, 14:37 PDT
CC and BBC NGN Cutover
Completed - Completed at 1:30 am. Forgot to close out incident.
Jul 29, 15:27 PDT
Update - Work continues on the NGN pilot move.
Jul 28, 23:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 20:17 PDT
Scheduled - We are cutting over the Computer Center and Boccardo Business Complex to the NGN network as a pilot.
Jul 28, 20:17 PDT
MySJSU Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Jul 29, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 20:00 PDT
Scheduled - MySJSU will be unavailable from 8:00 pm to midnight for regular weekly maintenance. We apologize for any inconvenience
Jul 22, 14:13 PDT
Jul 27, 2014

No incidents reported.

Jul 26, 2014

No incidents reported.

Jul 25, 2014
Phone upgrades for the Business Tower building
Completed - The scheduled maintenance has been completed.
Jul 25, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 09:00 PDT
Scheduled - We will be installing the VoIP phones and take out the legacy phones in the Business Tower building. During this installation phones will be unavailable. We apologize for any inconvenience.
Jul 22, 14:16 PDT
Jul 24, 2014
Network Failover Testing
Completed - The scheduled maintenance has been completed.
Jul 24, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 18:00 PDT
Scheduled - We are completing our network testing on July 23 from 6:00 pm to midnight. During this time, 30 second outages may occur to applications located at Delta. These applications consist of iSupport, Show & Share, FTS, and Cisco Phones.
Jul 23, 15:25 PDT
Jul 22, 2014
MySJSU Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Jul 22, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 20:00 PDT
Scheduled - MySJSU will be unavailable from 8:00 pm to midnight for regular weekly maintenance. We apologize for any inconvenience
Jul 16, 12:52 PDT
Jul 20, 2014

No incidents reported.

Jul 19, 2014

No incidents reported.

Jul 18, 2014
Cashnet ePayment is unavailable
Completed - The scheduled maintenance has been completed.
Jul 18, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 11:00 PDT
Scheduled - Cashnet ePayment is down for Enrollment Cancellation for Fall 2014
Jul 18, 10:57 PDT
Jul 17, 2014

No incidents reported.

Jul 16, 2014

No incidents reported.

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