All Systems Operational

About This Site

The SJSU system status page provides the campus community with information about the availability of our IT services and systems. If you have questions or suggestions, please contact the Information Support Services (ISS) Help Desk at info-support@sjsu.edu. You can also connect with us at 408-924-1530 from 7:30 am to 4:30 pm, Monday through Friday. The SJSU system status page is driven by StatusPage.io an interim solution as we identify a long term solution.

Voice and Video Communication Systems?
Campus Emergency Communication?
Campus Wireless?
SJSUOne (Identity Mgt and Authorization)?
Campus Network?
SJSU Google Apps?
MySJSU?
SJSU WebEx
Canvas Learning Mgt System
Library Administrative System
CashNet (Student Account Home)?
Financial Transaction Services (FTS)
Common Financial System (CFS)?
Virtual Desktop Infrastructure (VDI)
SJSU VideoShare
iSupport Help Desk Ticketing System
OU Campus (Website Content Mgt System)
SJSU Search Engine
Cognos?
Finance Legacy?
Student Admin Data Warehouse (SADW)?
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Sep 1, 2014

No incidents reported today.

Aug 31, 2014

No incidents reported.

Aug 30, 2014

No incidents reported.

Aug 29, 2014
Resolved - This incident has been resolved.
Aug 29, 16:55 PDT
Monitoring - The issue has been identified and a fix has been put in place, we are currently validating and monitoring the phones in YUH.
Aug 29, 08:51 PDT
Update - Most Cisco phones are now providing voice services, but video services are mostly unavailable.
Aug 25, 11:58 PDT
Update - Some phones in YUH are operational. We are continuing to investigate the issue.
Aug 25, 09:21 PDT
Identified - We are investigation phone issues in YUH.
Aug 25, 09:16 PDT
Aug 28, 2014

No incidents reported.

Aug 27, 2014
Resolved - This incident has been resolved.
Aug 27, 11:26 PDT
Monitoring - New software loaded on WifI system to resolve the software issue. All Wi-Fi systems are looking normal we will monitor.
Aug 25, 23:10 PDT
Update - We are continuing to work with Vendors to resolve the issue. We apologize for any inconvenience.
Aug 25, 13:58 PDT
Update - We are continuing to work with Vendors to resolve the issue. We apologize for any inconvenience.
Aug 25, 11:26 PDT
Update - Limited availability in the following buildings: Sweeny Hall, McQuarrie Hall, Housing, YUH, UPD & HR, Bunker Hill, Duncan Hall.
Aug 25, 09:58 PDT
Update - A bug with the WiFi software has been discovered. We are working the issue now, and it is our highest priority. The vendor is working on a patch for us.
Aug 25, 09:39 PDT
Update - The following buildings do not have WiFi available: Sweeny Hall, McQuarrie Hall, Housing, YUH, UPD & HR, Bunker Hill, Duncan Hall.
Aug 25, 09:12 PDT
Identified - WiFi is currently unavailable in Housing, McQuarrie Hall, and Sweeny Hall.
Aug 25, 08:31 PDT
Monitoring - SJSU Premier WiFi is now available from all campus locations. We will continue to monitor the network to confirm continued availability.
Aug 25, 00:51 PDT
Identified - SJSU_Premier Wi-Fi Network is currently unavailable in some campus areas. Technical resources are investigating the problem.
Aug 24, 22:56 PDT
Monitoring - The WiFi issue has been resolved and we are currently monitoring the situation.
Aug 24, 13:58 PDT
Investigating - We are currently investigating this issue.
Aug 24, 12:40 PDT
Aug 26, 2014
Completed - The scheduled maintenance has been completed.
Aug 26, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 21:00 PDT
Scheduled - Clark Hall is tentatively scheduled for a switch reconfiguration on Tuesday, August 26 from 9:00 to 10:00 PM.
Aug 26, 14:35 PDT
Aug 25, 2014
Completed - Upgrade completed as planned. Wifi is opearating normally.
Aug 25, 23:13 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 21:30 PDT
Scheduled - We will be upgrading the software for the WiFi equipment. During this time, there may be an outage lasting approximately 20 minutes. We apologize in advance for any inconvenience.
Aug 25, 18:09 PDT
Aug 23, 2014

No incidents reported.

Aug 22, 2014
Completed - The scheduled maintenance has been completed.
Aug 22, 12:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 12:00 PDT
Scheduled - There will be a 15 minutes during the switch maintenance in ENG 119A.
Aug 21, 14:11 PDT
Aug 21, 2014
Completed - The scheduled maintenance has been completed.
Aug 21, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 19:00 PDT
Scheduled - We will be re-configuring a switch in Clark Hall. There will be an outage of 45 minutes for all of Clark and 75 minutes for the first floor. We apologize in advance for any inconvenience.
Aug 21, 16:41 PDT
Resolved - The network issues have been resolved.
Aug 21, 16:35 PDT
Investigating - We are currently investigating this issue.
Aug 21, 14:20 PDT
Aug 20, 2014

No incidents reported.

Aug 19, 2014
Completed - We have tested all of the links throughout Clark and every switch stack is back up. Unfortunately, nothing immediately presented itself as the likely problem.
Aug 19, 22:52 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 22:00 PDT
Scheduled - We will be troubleshooting some issues in Clark Hall. During this time, users may experience outages lasting 10 minutes. We apologize for any inconvenience.
Aug 19, 17:43 PDT
Aug 18, 2014

No incidents reported.