Service Under Maintenance

About This Site

This SJSU System Status page provides the campus community with information about the availability of our IT applications, systems and services. To receive automatic email notifications, select the "Subscribe to Updates" button. If you have questions or suggestions, please contact the IT Service Desk at 408-924-1530 or ithelpdesk@sjsu.edu.

Voice and Video Communication Systems   ? Operational
Campus Emergency Communication   ? Operational
Campus Wireless   ? Operational
SJSUOne (Identity Mgt and Authorization)   ? Operational
Campus Network   ? Operational
SJSU Google Apps   ? Operational
MySJSU   ? Operational
SJSU WebEx   Operational
Canvas Learning Mgt System   Operational
Library Administrative System   Operational
CashNet (Student Account Home)   ? Operational
Financial Transaction Services (FTS)   Under Maintenance
Common Financial System (CFS)   ? Operational
Virtual Desktop Infrastructure (VDI)   Operational
SJSU VideoShare   Operational
iSupport Help Desk Ticketing System   Operational
OU Campus (Website Content Mgt System)   Operational
SJSU Search Engine   Operational
CFS (Finance) Data Warehouse   ? Operational
Student Admin Data Warehouse (SADW)   ? Operational
Campus Notifications   ? Operational
SAMI Gateway Services   ? Operational
ES FileMaker applications   ? Operational
Content Management System   ? Under Maintenance
SDW (Student Data Warehouse)   Operational
IPTV   ? Operational
SJSU Online Directory   Operational
Finesse (Call Center)   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Campus Core Network Maintenance Mar 30, 09:00-12:00 PDT
Continued maintenance to the campus core network will take place until Noon today. Campus network connectivity may be interrupted briefly (network, wifi, internet, phones, etc.).
Posted on Mar 30, 08:58 PDT
Peoplesoft Scheduled Maintenance Apr 30, 17:00-23:45 PDT
Peoplesoft CS and HR will be unavailable for maintenance, installation of a Service Pack and various other updates. Systems will be unavailable during this time.
Posted on Apr 26, 13:15 PDT
SAMI Database Maintenance Apr 30, 17:00-20:00 PDT
SAMI - ITDWPRD Prod patching will be done after 5 pm on 4-30-18. Sami will be unavailable during the maintenance.
Posted on Apr 26, 13:14 PDT
Canvas scheduled maintenance on Wednesday, May 2, 2018 at 12:00 AM Pacific Time. We anticipate this event will last 15 minutes. It will occur during the 30-minute interval between 12:00 AM and 12:30 AM PST. Canvas will not be accessible during this time.
Posted on Apr 23, 09:44 PDT
Start date: Wednesday, May 23, 2018
Start time: 05:00:00 AM EDT
End date: Wednesday, May 23, 2018
End time: 09:00:00 AM EDT
Maintenance Ticket Number: CM001923974
Customer Account Number: 902022451
Company Name: San Jose State University
Impact Duration: 1 hour

210 N 4TH ST,Phone Room,SAN JOSE,CA 95112
375 S 9TH ST,,SAN JOSE,CA 95112
125 S 7TH ST,,SAN JOSE,CA 95112
579 E ALMA AVE,TELCO RM,SAN JOSE,CA 95112
1257 S 10TH ST,,SAN JOSE,CA 95112

During this period, you may experience a disruption in your service. If you encounter any problems with your services after the completion of this planned maintenance or you have questions, please call Comcast Business at (800) 741-4141 and refer to ticket # CM001923974. We appreciate your patience as we continue to enhance the Comcast network.
Posted on Apr 23, 10:04 PDT
Past Incidents
Apr 26, 2018

No incidents reported today.

Apr 25, 2018
Completed - The database patch has completed successfully. OnBase is available for use again.
Apr 25, 21:54 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 17:01 PDT
Scheduled - OnBase will be unavailable on Wednesday, April 25 after 5pm for a database patch.
Apr 25, 16:06 PDT
Apr 24, 2018
Resolved - Okta has resolved their issue. All applications are now online.
Apr 24, 09:06 PDT
Investigating - OKTA is down. Single sign on is not working for those attempting to sign in. .
Apr 24, 08:33 PDT
Apr 23, 2018
Completed - The scheduled maintenance has been completed.
Apr 23, 09:45 PDT
Scheduled - Addendum to CFS Upgrade Shutdown
As part of the CFS Upgrade Shutdown, Finance Data Warehouse will also be unavailable from 5:00 p.m. on Thursday, April 26 until 8:00 a.m. on Monday, April 30.

For more information about the shutdown, please refer to http://blogs.sjsu.edu/financeconnect/2018/04/17/cfs-upgrade-scheduled-shutdown-2/.
Apr 18, 09:57 PDT
Apr 22, 2018

No incidents reported.

Apr 21, 2018

No incidents reported.

Apr 20, 2018
Resolved - Manual refresh completed at 10:43 AM
Apr 20, 13:14 PDT
Identified - This early morning's PeopleSoft refresh job failed again so SAMI data reflects PeopleSoft as of 10:30 AM 4/19
Apr 20, 08:15 PDT
Apr 19, 2018
Completed - The scheduled maintenance has been completed.
Apr 19, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 17:00 PDT
Scheduled - iSupport will be down for system maintenance Today; Thursday 4/19 at 5 pm.
Apr 19, 13:51 PDT
Resolved - This incident has been resolved.
Apr 19, 16:59 PDT
Update - The outage has been identified as a power issue to Comcast's equipment impacting 300 customers including the SJSU Timpany Center. Comcast technicians are en-route for repairs.
Apr 19, 14:58 PDT
Identified - The Comcast circuit from campus to the Timpany Center is currently offline. SJSU Network Services and Comcast are currently investigating the incident. VOIP, Network, Wifi, Internet and other services are currently available.
Apr 19, 13:50 PDT
Resolved - Manual re-run of the refresh process completed at 04/19/2018 10:28:24.
Apr 19, 13:43 PDT
Identified - The latest nightly refreshed failed and we are in the process of re-running the task.
Apr 19, 09:02 PDT
Apr 18, 2018

No incidents reported.

Apr 17, 2018

No incidents reported.

Apr 16, 2018
Resolved - This incident has been resolved.
Apr 16, 19:47 PDT
Identified - South Campus is experiencing an outage of its internet, phone and network. Comcast is currently dispatching technicians to repair.
Apr 16, 16:15 PDT
Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

No incidents reported.

Apr 12, 2018

No incidents reported.