All Systems Operational

About This Site

This SJSU System Status page provides the campus community with information about the availability of our IT applications, systems and services. To receive automatic email notifications, select the "Subscribe to Updates" button. If you have questions or suggestions, please contact the IT Service Desk at 408-924-1530 or ithelpdesk@sjsu.edu.

Voice and Video Communication Systems   ? Operational
Campus Emergency Communication   ? Operational
Campus Wireless   ? Operational
SJSUOne (Identity Mgt and Authorization)   ? Operational
Campus Network   ? Operational
SJSU Google Apps   ? Operational
MySJSU   ? Operational
MySJSU (PeopleSoft)   ? Operational
SJSU @ Work   ? Operational
SJSU WebEx   Operational
Canvas Learning Mgt System   Operational
Library Administrative System   Operational
CashNet (Student Account Home)   ? Operational
Financial Transaction Services (FTS)   Operational
Common Financial System (CFS)   ? Operational
Virtual Desktop Infrastructure (VDI)   Operational
SJSU VideoShare   Operational
iSupport Help Desk Ticketing System   Operational
OU Campus (Website Content Mgt System)   Operational
SJSU Search Engine   Operational
CFS (Finance) Data Warehouse   ? Operational
Student Admin Data Warehouse (SADW)   ? Operational
Campus Notifications   ? Operational
SAMI Gateway Services   ? Operational
ES FileMaker applications   ? Operational
Content Management System   ? Operational
SDW (Student Data Warehouse)   Operational
IPTV   ? Operational
SJSU Online Directory   Operational
Finesse (Call Center)   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Peoplesoft Scheduled Maintenance Jul 23, 20:00 - Jul 24, 00:00 PDT
We will be doing scheduled maintenance during this approved date and time window.
Posted on Jul 17, 13:26 PDT
Past Incidents
Jul 19, 2018

No incidents reported today.

Jul 18, 2018

No incidents reported.

Jul 17, 2018
Completed - The scheduled maintenance has been completed.
Jul 17, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 18:01 PDT
Scheduled - We will be extending the standard down by 2 hours (starting earlier) in order to install software to expand our single sign-on functionality. If you have any issues with logging into PeopleSoft please call the IT Service Desk at 408-924-1530 and reference the Grey Heller upgrade.
Jul 12, 13:45 PDT
Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018
Completed - The scheduled maintenance has been completed.
Jul 13, 17:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 16:30 PDT
Scheduled - iSupport will be down for a scheduled upgrade to add single sign-on capabilities. Please call the IT Service Desk at 408-924-1530 if you experience any post-go-live issues.
Jul 12, 13:48 PDT
Completed - The scheduled maintenance has been completed.
Jul 13, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 03:00 PDT
Scheduled - SJSU IT will be upgrading the campus primary/secondary CENIC Internet links to 100Gb starting at 3:00 AM on Friday, July 13. This upgrade will be transparent to campus users due to the diversity of circuits and should be completed by 8:00 AM.
Jul 12, 13:52 PDT
Jul 12, 2018

No incidents reported.

Jul 11, 2018
Resolved - This incident has been resolved.
Jul 11, 18:35 PDT
Investigating - We are experiencing issues that are affecting the appearance of some of our web pages. Please contact the Service Desk if you need assistance navigating the website.
Contact us at (408)924-1530
Jul 11, 10:17 PDT
Jul 10, 2018
Completed - The scheduled maintenance has been completed.
Jul 10, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 18:00 PDT
Scheduled - Access will not be available during this time. Please contact Sandy Xiao at 408-924-1453 with any questions or concerns
Jul 10, 13:38 PDT
Completed - The scheduled maintenance has been completed.
Jul 10, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 08:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 13, 11:04 PDT
Scheduled - Turnitin will be unavailable during a scheduled maintenance period on Tuesday, July 10th, 2018 from 8:00 a.m. to 4:00 p.m.
Jun 13, 10:48 PDT
Completed - The scheduled maintenance has been completed.
Jul 10, 13:50 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 13:30 PDT
Scheduled - Starting at 1:30 pm, we will be implementing scheduled modifications which will be completed in 10-20 minutes , www.sjsu.edu and links from this page will be unavailable.
Jul 10, 08:12 PDT
Postmortem - Read details
Jul 10, 11:02 PDT
Resolved - The manual refresh of the affected tables is finished.
Jul 10, 10:59 PDT
Identified - This morning's refresh from PeopleSoft partially failed. We are manually re-running the refresh for the affected tables.
Jul 10, 08:16 PDT
Completed - The scheduled maintenance has been completed.
Jul 10, 00:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 20:01 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 9, 09:26 PDT
Jul 9, 2018
Resolved - This incident has been resolved.
Jul 9, 17:10 PDT
Identified - On MySJSU(PeopleSoft), we have degraded functionality (e.g. Cashnet) which will be available on Monday.
Jul 7, 11:40 PDT
Completed - The scheduled maintenance has been completed.
Jul 9, 08:20 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 16:20 PDT
Scheduled - FD&O Will be shutting down power in the health building starting Friday, July 6th from 4PM till July 9th 8AM. There will not be any services available in the building during the power maintenance window.
Jul 6, 16:19 PDT
Jul 8, 2018

No incidents reported.

Jul 7, 2018
Completed - The scheduled maintenance has been completed.
Jul 7, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 23:45 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 6, 16:13 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 6, 16:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 5, 09:34 PDT
Scheduled - Several resources that you would typically access from the my.sjsu.edu application portal will be unavailable from 12:00 am through 10:00 am on Saturday, July 7, 2018. The Chancellor's Office (CO) is migrating San Jose State’s PeopleSoft-related applications to a new environment.

This migration to the new environment will provide a more secure, stable and flexible infrastructure that will ensure better service to all CSU campuses.

On Friday, July 6, the system will be taken offline at 11:59 pm. Please plan to complete any actions in the system by 6:00 pm on July 6 to prevent any possibility of your transaction failing to complete before the system is taken offline. This means that all processes and reports should run to completion no later than 6:00 pm on July 6.

The resources that will be unavailable are:

MySJSU (PeopleSoft)
SJSU @ Work
CFS
Finance Data Warehouse
Student Data Warehouse
Jul 5, 09:33 PDT
Jul 6, 2018
Completed - The scheduled maintenance has been completed.
Jul 6, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 19:00 PDT
Scheduled - Monthly installation of Microsoft Updates will probably require a restart of the server.
Jul 5, 16:08 PDT
Jul 5, 2018

No incidents reported.