SJSU System Status

All Systems Operational

About This Site

This SJSU System Status page provides the campus community with information about the availability of our IT applications, systems and services. To receive automatic email notifications, select the "Subscribe to Updates" button. If you have questions or suggestions, please contact the IT Service Desk at 408-924-1530 or ithelpdesk@sjsu.edu.

Voice and Video Communication Systems Operational

Campus Emergency Communication Operational

Campus Wireless Operational

SJSUOne (Identity Mgt and Authorization) Operational

Campus Network Operational

SJSU Google Apps Operational

MySJSU Operational

MySJSU (PeopleSoft) Operational

SJSU @ Work Operational

SJSU WebEx Operational

Canvas Learning Mgt System Operational

Library Administrative System Operational

CashNet (Student Account Home) Operational

Financial Transaction Services (FTS) Operational

Common Financial System (CFS) Operational

Virtual Desktop Infrastructure (VDI) Operational

SJSU VideoShare Operational

iSupport Help Desk Ticketing System Operational

OU Campus (Website Content Mgt System) Operational

SJSU Search Engine Operational

CFS (Finance) Data Warehouse Operational

Student Admin Data Warehouse (SADW) Operational

Campus Notifications Operational

SAMI Gateway Services Operational

ES FileMaker applications Operational

Content Management System Operational

SDW (Student Data Warehouse) Operational

IPTV Operational

SJSU Online Directory Operational

Finesse (Call Center) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 17, 2018

No incidents reported today.

Aug 16, 2018

No incidents reported.

Aug 15, 2018

No incidents reported.

Aug 14, 2018

No incidents reported.

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

SDW Release 7.3

Completed - The scheduled maintenance has been completed.
Aug 10, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 15:00 PDT

Scheduled - "SDW RELEASE 7.3 Notes
SDW Release 7.3
There is no impact to College or Class or any other major infrastructure. Consultants will be performing the migration. Functional users have been communicated about the downtime.
Detailed migration step by step document will be attached to this iSupport, once it has been reviewed with Consultants.
Release notes:
Release 7.3 migration will start at 08/10/2018 Friday at 3 pm and ends at 08/10/2018 Friday at 8pm.
Deliverables include:
Catalog (OBIEE reports) - Enrollment Planning,Smart Planner
https://docs.google.com/spreadsheets/d/1wQ5HbA1vLGQNntKufVVfDlTSXOARfgy9X09RcOaq-VU/edit#gid=0
Release = ‘7.3’ ; Status = ‘Pending Release’

Migration Process:
1. OBIEE RPD, Catalog migration will start on 08/10/2018 Friday at 3 pm and ends on 08/10/2018 Friday at 8pm.
2. Post migration: Daily ETL in production will start on 08/10/2018 Friday at 11 pm and ends at 08/11/2018 Saturday at 8 am.
3. Post migration: UAT starts on 08/11/2018 Saturday at 8 am and ends at 08/11/2018 Saturday Saturday at 2 pm.
Note: Production OBIEE servers will have a downtime between 3 pm to 8 pm on 08/10/2018 Friday
Aug 7, 13:29 PDT

Aug 9, 2018

Border Firewall Software Upgrade

Completed - The scheduled maintenance has been completed.
Aug 9, 15:23 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 13:23 PDT

Scheduled - The Palo Alto Border firewall will be upgraded from version 8.0.10 to 8.0.11h
Aug 7, 13:24 PDT

Aug 8, 2018

UCCE Finesse Server Patching

Completed - The scheduled maintenance has been completed.
Aug 8, 01:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 23:15 PDT

Scheduled - "Title:
UCCE Finesse Server maintenance - application of patch 10.5(1)ES10

Issue:
We have been experiencing on on-going issue with our Finesse server which periodically, and unexpectedly, creates an condition that prevents call center agents from logging into the Finesse desktop UI. The Symptoms of the issue match with BUG CSCur35372 >> UCCE Standalone Finesse Tomcat crashed with OOM. The Cisco TAC engineer has suggested we apply the ES10 patch to Finesse during non-business hours.
Aug 7, 13:27 PDT

Aug 7, 2018

SJSU One Password Reset Updates

Completed - The scheduled maintenance has been completed.
Aug 7, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 16:00 PDT

Scheduled - "Title:
SJSUOne update

Issue:
When user changes their password on one device, but doesn't changes on a smart phone at the same time, the account gets locked.

Change:
Add a reminder to SJSUOne pages about updating the password on all devices. Unlock the account at the time of resetting the password.
Aug 7, 13:26 PDT

Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.

Aug 3, 2018

SDW Releae 7.2

Completed - The scheduled maintenance has been completed.
Aug 3, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 15:01 PDT

Scheduled - We will be performing software maintenance during this time
Jul 31, 13:34 PDT

Finesse is Down

Resolved - This incident has been resolved.
Aug 3, 07:58 PDT

Update - Call centers are down; For assistance, please email the Service Desk at itservicedesk@sjsu.edu.
Aug 3, 07:56 PDT

Investigating - We are currently investigating this issue.
Aug 3, 07:30 PDT