All Systems Operational

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This SJSU System Status page provides the campus community with information about the availability of our IT applications, systems and services. To receive automatic email notifications, select the "Subscribe to Updates" button. If you have questions or suggestions, please contact the IT Service Desk at 408-924-1530 or ithelpdesk@sjsu.edu.

Voice and Video Communication Systems   ? Operational
Campus Emergency Communication   ? Operational
Campus Wireless   ? Operational
SJSUOne (Identity Mgt and Authorization)   ? Operational
Campus Network   ? Operational
SJSU Google Apps   ? Operational
MySJSU   ? Operational
SJSU WebEx   Operational
Canvas Learning Mgt System   Operational
Library Administrative System   Operational
CashNet (Student Account Home)   ? Operational
Financial Transaction Services (FTS)   Operational
Common Financial System (CFS)   ? Operational
Virtual Desktop Infrastructure (VDI)   Operational
SJSU VideoShare   Operational
iSupport Help Desk Ticketing System   Operational
OU Campus (Website Content Mgt System)   Operational
SJSU Search Engine   Operational
CFS (Finance) Data Warehouse   ? Operational
Student Admin Data Warehouse (SADW)   ? Operational
Campus Notifications   ? Operational
SAMI Gateway Services   ? Operational
ES FileMaker applications   ? Operational
Content Management System   ? Operational
SDW (Student Data Warehouse)   Operational
IPTV   ? Operational
SJSU Online Directory   Operational
Finesse (Call Center)   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Google Suite Authentication Change May 31, 17:00-17:15 PDT
Title: Migrate G Suite SAML Authentication to Okta


Issue: G Suite sign-on is currently being handled through Shibboleth, which relays authentication to Okta. This reduces logging accuracy and complicates the authentication process


Change: Update the SAML2 SSO configuration at https://admin.google.com/sjsu.edu/AdminHome?hl=en&pli=1&fral=1#SecuritySettings:exp=1&flyout=sso to the Okta URLs and certificate.
Posted on May 8, 13:12 PDT
Planned Turnitin Maintenance Jul 10, 08:00-16:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 13, 11:04 PDT
Scheduled - Turnitin will be unavailable during a scheduled maintenance period on Tuesday, July 10th, 2018 from 8:00 a.m. to 4:00 p.m.
Jun 13, 10:48 PDT
Past Incidents
Jun 21, 2018

No incidents reported today.

Jun 20, 2018

No incidents reported.

Jun 19, 2018

No incidents reported.

Jun 18, 2018

No incidents reported.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018
Finesse Call Center Software Not Authenticating
Resolved - This incident has been resolved.
Jun 15, 11:18 PDT
Investigating - The software used by call centers on campus (Finesse) is not authenticating new logins.

For those calling the campus, please note that you may be on hold for longer than usual as representatives may not be able to get to your call as quickly. Voicemail is still functional.

For those are signed into Finesse, the campus advises that you remain signed in, as if you sign out of the software, you may be unable to sign back in to resume answering calls.

Communication Services are investigating this issue and hope to have a solution soon.
Jun 15, 09:21 PDT
Jun 14, 2018

No incidents reported.

Jun 13, 2018
CENIC Bay Area Outage
Resolved - This incident has been resolved.
Jun 13, 11:36 PDT
Monitoring - Summary of INITIAL outage:

START: 09:06 PDT, Wed 6/13
END: ONGOING
SCOPE: Multiple circuits in the Sunnyvale hub site are unstable.

LOSS OF DIVERSITY FOR:
CSU East Bay
San Jose State University
Solano COE

LOSS OF CONNECTIVITY FOR:
Peninsula Library System

COMMENTS:
Multiple circuits in the Sunnyvale hub site are unstable. The telco, AT&T, has
been engaged for further investigation. Updates will be provided as they
become available. This may impair Internet access and access to off-campus applications.
Jun 13, 10:22 PDT
Wired Network connection is intermittent.
Resolved - This was directly related to the CENIC outage and not a campus network issue.
Jun 13, 10:50 PDT
Investigating - We are currently investigating this issue.
Jun 13, 10:42 PDT
Jun 12, 2018
MySJSU
Completed - The scheduled maintenance has been completed.
Jun 12, 00:10 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 20:10 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 11, 20:06 PDT
Jun 11, 2018
Timpany Center network connectivity
Resolved - This incident has been resolved.
Jun 11, 08:30 PDT
Investigating - We are currently investigating a possible network connectivity issue affecting the Timpany Center.
Jun 11, 08:15 PDT
Jun 10, 2018

No incidents reported.

Jun 9, 2018

No incidents reported.

Jun 8, 2018

No incidents reported.

Jun 7, 2018

No incidents reported.

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